North Bay IT Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we safeguard your data when you interact with our website, services, or communicate with us via SMS.

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1. Information We Collect

We may collect the following types of personal information:

• Contact Information: name, email address, phone number, company name.

• Technical Information: IP address, device information, login logs, and system details needed for IT support.

• Support Information: details provided to us when you submit a helpdesk ticket, request support, or communicate with us by phone, SMS, or email.

• SMS Information: your phone number, opt-in status, and message interactions (for support and appointment messaging only).

We do not collect sensitive personal information unless voluntarily provided for support purposes.

 

2. How We Use Personal Information

We use your personal information to:

• Provide IT support and managed services.

• Respond to tickets, emails, phone calls, and SMS messages.

• Send important updates such as service alerts, maintenance notices, ticket confirmations, and appointment messages.

• Improve our services, security monitoring, and customer experience.

• Maintain accurate internal records and billing information.

 

3. SMS Policy (Required Carrier Language)

By providing your phone number, you may receive SMS messages related to:

• Ticket updates

• Technical support communications

• Appointment confirmations

• Emergency IT alerts

• Service or maintenance notifications

We will never send marketing SMS messages without explicit opt-in.

SMS consent is not shared with third parties.
SMS consent is not shared with affiliates.

You may opt out of SMS at any time by replying STOP.

 

4. Who We Share Information With

We do not sell or rent your personal information.

We may share information only with:

• Service providers who support our operations (e.g., ticketing systems, remote monitoring tools, billing platforms).

• Security partners strictly for cybersecurity monitoring and system integrity.

• Legal authorities, but only when required by law.

All third-party partners are required to maintain confidentiality and may not use your information for their own purposes.

 

5. Your Choices and Rights

• You may request access to or deletion of your personal data.

• You may update contact information at any time.

• You may opt-out of SMS by replying STOP at any time.

• You may unsubscribe from marketing emails using the link at the bottom of the email.

 

6. Data Security

We use industry-standard security measures including encryption, multi-factor authentication, advanced firewalls, and SOC-monitored systems to protect your information from unauthorized access.

 

7. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

North Bay IT Solutions
Email: support@nbayit.com
Phone: (415) 233-8324
Website: https://www.nbayit.com