SMS Terms of Service

Last updated: 11/18/2025

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By opting into SMS alerts, notifications, or support messages from North Bay IT Solutions Inc., you agree to the following Terms & Conditions.

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1. Overview of SMS Program

By providing your mobile number and opting into SMS messaging, you consent to receive text messages from North Bay IT Solutions related to:

• Helpdesk and customer support communication

• Ticket status updates

• Appointment confirmations and technician arrival notices

• Service alerts or outage notifications

• Scheduled maintenance reminders

• Account-related notifications

• Security alerts when needed

No marketing messages will be sent unless you explicitly opt in.

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2. Message Frequency

Message frequency may vary depending on your service needs, ticket volume, or ongoing support interactions.

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3. Charges & Fees

Message and data rates may apply according to your mobile carrier plan.
North Bay IT Solutions is not responsible for carrier charges.

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4. Opt-Out Instructions

You may unsubscribe from SMS messaging at any time:

• Reply STOP to any SMS message

• Once processed, you will no longer receive text messages from us unless you opt in again.

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5. Help & Support

For assistance with SMS messages:

• Text HELP to 415-233-8324

• Or visit our website at https://www.nbayit.com

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For direct support or technical issues, contact our helpdesk:

• Phone: (415) 233-8324

• Email: support@nbayit.com

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6. Privacy

We take your privacy seriously.
To understand how we collect, use, and protect your information, including SMS-related data, read our full Privacy Policy:

https://www.nbayit.com/privacy

SMS consent is not shared with third parties or affiliates.

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Visit https://www.nbayit.com/privacy for the Privacy Policy and https://www.nbayit.com/terms for the SMS Terms of Service.