Being self employed with no company I.T. support I generally trust myself to keep my PC functioning at top performance. Sometimes, though, problems go beyond my level of understanding. When they do, Mark Gilbert and North Bay IT, step in - either in person or virtually - to diagnose and then take corrective action. During a visit to Mill Valley in June, when issues arose with Skype, which threatened to curtail some video interviews I was conducting for my Menlo Park client, Mark was able to get me back in action. What's great is that North Bay IT doesn't close up shop at 7pm. They're always willing to take an after hours call. Mark understands customer service as well as he does information technology.